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Qualtrics Survey Support

24 December 2023

Many UC academics and students do surveys with Qualtrics for their research. This is the perfect software to support data gathering. It enables agile and tailored data collection. From access to troubleshooting, check out the Qualtrics Survey Support available.

HOW TO APPLY
Making a Qualtrics Account 

Any UC staff member or student with a @canterbury.ac.nz, @uclive.ac.nz, or @pg.canterbury.ac.nz email address can create a UC Qualtrics account free of charge.

  • Go to https://canterbury.qualtrics.com/ (opens new tab). 
    • You must use this link to create a UC-affiliated account. DO NOT use generic Qualtrics.com
  •  You'll see a login box and a link that says "Don’t have an account?”
  • Once you have done this, follow the account creation process. You will receive a verification email, and you can then begin using the survey tool. 

If you have issues or questions, email surveys@canterbury.ac.nz.

 

If you are ever asked to purchase more functionalities, you likely made a free account on Qualtrics.com; please see Account Troubleshooting below for solutions.

Please note: UC's Qualtrics license is not permitted to be used for commercial purposes. If you have any questions, please reach out to surveys@canterbury.ac.nz.

Important!

Qualtrics as a company offers various various paid services for research or panel recruitment.

These are not included in UC's Qualtrics License. You may be responsible for any costs incurred.

You must obtain explicit approval from authorised parties before purchasing any products or services.


What do I do if I need further help?

If you have any questions about what Qualtrics can do or need specific help, you can

Qualtrics FAQs

Account Troubleshooting

If you are experiencing limitations or have been prompted to purchase survey functionalities on your Qualtrics account, it is likely that you have accidentally created a free trial account on Qualtrics.com instead of using the UC licensed Qualtrics platform. Please note that UC can only provide administrative support for accounts created through the UC licensed Qualtrics Software.

 

How do I make sure I’ve created my account under UC’s Qualtrics license?

Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the University of Canterbury, your account is within the UC Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and is not affiliated with UC.

We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.

 

What should I do if I accidentally created an account on Qualtrics.com, and it’s not affiliated with UC?

If you created a free Qualtrics account on Qualtrics.com, we cannot increase permissions or provide access to features that you would have under the UC Qualtrics license. You will need to initiate a User Move by contacting Qualtrics 24/7 Support by logging in at https://www.qualtrics.com/support/. Unfortunately, we cannot request a User Move on your behalf. 

Please then contact UC Qualtrics system administrators at surveys@canterbury.ac.nz as Qualtrics needs to verify your right to access the UC licence.

A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at UC’s end.

Contact Ako Marake | Evaluation & Student Insights

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