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Support

Student Services Hub

Te Pātaka

02 November 2023

Te Pātaka is the first place to visit if you’ve got a question or need help with something while you’re studying at UC. Check out our Student Services Hub.

HOW TO APPLY

Services available at Te Pātaka

Located in the Puaka-James Hight building, Te Pātaka is here to support you during your journey at UC, just like a 'pātaka' - a traditional storehouse for food and goods, we provide valuable resources. Whether you need help with study, enrolment, finances, or any other student service, Te Pātaka is your go-to place.

Here’s a quick guide to the services available to you:

General enquiries (Level 2)

Got a question? Visit our General Enquiries desk on Level 2.

We're here to help with any UC-related questions and point you in the right direction.

Open 8:30 – 4:30, Monday-Friday (except public and UC holidays).

Kaitoko I First Year student Advice (Level 3)

New to UC? Our Kaitoko | First-Year Student Advisors are here to guide you through the first year of your undergraduate degree at UC.

Call, email, or drop in to see us on Level 3 for support with settling into life at UC, or book an appointment for personalised study advice.

Kaitoko

Tautoko Whakauru I Enrolment Support (Level 3)

Have questions about your enrolment, fees, identity and citizenship verification, student visa, or insurance? Our team is here to assist with everything related to the enrolment process.

Enrolments

Pokapū Pūkenga Ako I Academic Skills (Level 3)

Looking to improve your writing or study strategies? Our team offers tailored support through one-on-one consultations and workshops, as well as drop-ins for quick queries. We’re here to help you academically succeed. 

Academic Skills Centre

Hangarau Āheinga I Assistive Technology (Level 3)

Our software and tools can help you access information, create content, and conduct research. Find out more about our services, and book an appointment here.

Assistive Technology

Ahumoni Ākonga I Student Finance (Level 3)

Not sure how to pay your tuition fees? Talk to our Student Finance team for any enquiries about payment methods, student loans, StudyLink, and Fees Free. Visit us on Level 3. 

Student Finance

Digital Services (Level 2)

For all your IT support needs and technical issues, visit our Digital Services desk for in-person assistance. You can also call us or submit a ticket through our online self-service portal. 

Digital Services

Te Ratonga Whaikaha I Student Accessibility Service (Level 3)

If you’re living with an accessibility challenge, we’re here to support you with practical study assistance and special exam arrangements. Visit us on Level 3 (no appointment needed) or stop by our office for help.

Accessibility

International Student Experience (Level 3)

For international students (including Manaaki Scholars and Pathway students), our International Student Experience team provides support for settling in, cultural experiences and more.

International Student Experience

Global Exchange Opportunities (Level 3)

If you're a domestic student interested in an exchange at a university overseas, the Global Mobility team is here to help you plan your semester abroad. Drop by Level 3 to speak to us or find more information about our Global Exchange Programme here.

Global Exchange Programme

Whakatapoko ki UC I Admissions to UC (Level 3)

Need help with your application for admission to UC? Our team provides support for undergraduate, postgraduate, and doctoral admissions. Visit us on Level 3 or in the Matariki building on Level 2 during office hours. 

For enquiries regarding Tuihono UC | UC Online applications, please contact the Tuihono UC | UC Online team directly.

Admissions

Karahipi I Scholarships (Level 3)

Looking for a way to support your university study? We offer help with scholarships, grants, and awards to help fund your study. Drop by Level 3 for advice, or visit our scholarships office in the Matariki building on Level 2.

Scholarships
Not on campus?

You still have access to a wide range of resources, support and information available at Te Pātaka via email and phone.

 

For general enquiries

Email info@canterbury.ac.nz
Phone: 0800 VARSITY (827 748) - freephone in NZ
+64 3 369 3999 

At Te Pātaka, we’re committed to providing you with the tools and support you need to succeed at UC. Reach out, and let us help you make the most of your student experience!

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