Knowledge base

As long as you use Skype for Business and you're logged into your UC account, charges for calls are the same as if you were in the office. Skype for Business allows phone calls to be forwarded to your mobile or other phone numbers. Learn more about call forwarding and charges at UC.

The UC campus phone system is run on Skype for Business (SfB). Read on to learn more.

UC has PC and Apple Mac computer workrooms in various locations on our Ilam campus. All workrooms come with a standard set of software. Some workrooms also have course-specific applications available. See where UC's computer workrooms are and when they're available.

Dropbox is a cloud file storage service that lets you share, synchronise, and collaborate on documents across UC and with a wider group of collaborators in academia and industry. Learn more.

UC students, staff, and visitors need IT accounts to access our systems. Learn about passwords and activating your account.

Contact the IT Service Desk for help using the IT self-service portal.

Log in to Office 365 and access your student email account.

OneDrive for Business is a part of the Office 365 package. It's cloud storage that allows UC students to store, sync, and share up to one terabyte of files across multiple devices for free. Learn more.

Multi-Factor Authentication (MFA) is a quick, easy way to confirm your identity when you log into online services such as email (Outlook), Teams, or OneDrive. Learn more. 

If you accidentally delete a file or folder in OneDrive, you might be able to recover it later from the OneDrive recycle bin. Learn about OneDrive file restoration.

Set your initial password or reset it.

The UC phone system is run on Skype for Business (SfB). Learn more about phone conferencing at UC.

Phishing is a technique used by hackers to trick people into giving personal details. Find out how to spot these and other scams and what to do if you receive a phishing email. Learn how to report a scam or suspicious message.

If you need to connect to UC services when you're off campus using your personal computer or a laptop provided by UC, you'll need remote access. Find out about remote access to UC from off-campus.

The Skype for Business (SfB) client is part of the Microsoft Office suite. It can be found in the same location as your other Microsoft Office applications. Learn about Skype for Business setup.

UC provides various storage tools for our students and staff. You can use any combination of the options that best suit your needs. Check out our storage options.

UCwireless and eduroam Wi-Fi networks are available in all UC halls of residence. Find out more about Wi-Fi at the halls.

Students, visitors, and staff can get access to the internet and UC network via the UC wi-fi. Find out about wireless access at UC and how to access it.

Zoom is currently the preferred method for video conferencing.